Frequently Asked Questions (FAQs)
Are your products handmade?
Yes. All Rungkar products are handcrafted by skilled artisans using traditional techniques. Each piece is unique and may have slight variations, which are part of its charm.
Where are your products made?
Our products are handcrafted in Pakistan by local artisans who specialize in traditional crafts and heritage techniques.
Do you ship nationwide / internationally?
Yes, we offer shipping within Pakistan and selected international destinations. Shipping details and charges are shown at checkout.
How long does delivery take?
Orders are usually processed within 2–4 business days. Delivery times may vary depending on your location.
How should I care for handcrafted products?
We recommend gentle handling. Most products should be dry-cleaned or gently hand-washed. Specific care instructions are mentioned on each product page.
Will the product look exactly like the photos?
Because each item is handmade, slight variations in color, pattern, or stitching may occur. These variations make every piece one of a kind.
Can I return or exchange a product?
Yes, returns or exchanges are accepted according to our return policy. Please visit our Returns & Refunds page for full details.
How can I contact customer support?
You can reach us via email or WhatsApp during our support hours. Visit our Contact Us page for details.